Call recording

If calls are recorded, that should be explained clearly at the start.

If calls are recorded, that should only happen with clear notice, a legitimate reason, and sensible limits on how recordings are stored and accessed.

Basic rules

• Disclose recording at or before the start of the call.
• Explain why the call is being recorded.
• Restrict access and avoid indefinite storage.
• Keep the recording process aligned with the site privacy policy.